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Turku City Online Feedback, Suggestions and Inhabitants Initiative


Detailed description of the Good Practice

Online tools for Feedback, Suggestions and Inhabitants Initiatives decreasing the threshold for citizens for involving themselves in City affairs.
Feedback can be given about the city’s services, operations and decision-making. Inhabitants’ Initiative is the right to make a suggestion for the municipality about how to develop its operations

Online tools for Feedback, Suggestions and Inhabitants Initiatives

Objectives of the Good Practice

To engage the citizens. Regarding Feedback, Suggestions and Inhabitants Initiatives.

Participants of the Good Practice

Citizens online.

Target group of the Good Practice


More Details of the Good Practice

According to the Section 28 of the Local Government Act, all inhabitants of the municipality have the right to make initiatives for the development of the operations of the municipality. The initiative must include information about the operation or service which the initiative seeks to develop. The initiative should not be mistaken with private inquiries or applications and requests.
The Registry Office of the City Chancellery marks an initiative as delivered and forwards it to the proper official who is responsible for the field of operations which the initiative concerns. A citizen, who has submitted an initiative, is notified about the official who processes this initiative and the citizen will receive an identification number, which he can use to enquire the process status of his initiative. The response to the initiative will be given as soon as the case is processed completely.

Documentation and documents

City of Turku http://www.turku.fi/Public/?contentid=7643&nodeid=4916

Available files

Contact details

City of Turku
PB 355, FI-20101 Turku, Finland
Yliopistonkatu 27a
tel. +358 2 330 000
fax +358 2 262 7229

Data sources and references

City of Turku http://www.turku.fi/Public/?contentid=7643&nodeid=4916 (Accessed April, 15, 2009)