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Study on services

Detailed description of the Good Practice

The enquiry Choice of services in the Varissuo – Littoinen area (Turku urban region) was organized under the NEW BRIGES project to support the City of Turku in its Pilot Action work.

A questionnaire on the usage of services was sent to 2000 households in the Varissuo-Littoinen area in February 2011. The questionnaire was available on the Turku web page as well. The aim of the study was to map the effects of social factors and the municipal borders on the inhabitants when choosing different services. The services in question covered daily groceries, special goods, what transportation was used to get to the services; usage and factors that contributed to the choice of provider/ place of public service and leisure time service.

The research questions were:
1. How is the service network for the inhabitants of Littoinen area?
2. How do municipal boarders and social factors affect the inhabitants choices on where to look for a service?
3. How could the availability of services be improved through municipal cooperation?

quality of life
urban planning
stakeholder involvement

Objectives of the Good Practice

to find ways to make the service production more effective, make sure that the demand and supply meet and improve the well-being of the inhabitants. It was known that the suburban areas in question situated on the border of three municipalities (Turku, Kaarina and Lieto) treads with socio economical differences between its inhabitants and that there are apparent challenges concerning the service production.

Participants of the Good Practice

Inhabitants of Varissuo-Littoinen area
Decision and policy makers of the area

Target group of the Good Practice

Inhabitants of Varissuo-Littoinen area
Decision and policy makers of the area

Funding of the Good Practice

with the financial assistance of the European Union (European Regional Development Fund within the BSR Programme)

More Details of the Good Practice

The socio economical differences were mapped as:
• different needs in mobility issues (transport)
• different possibilities in reaching services (collection of goods, physical visits)
• different needs of services

In the enquiry results there were different views regarding how centralized services should be. Electronic services could help in rural areas. Special services and specialized healthcare were not considered local services. Many opportunities were seen in co-operation and co-location of public and private services, for instance health services. Not all services can be collocated such as pubs and kindergartens.

The study got 600 respondents (30%)

Documentation and documents

NEW BRIDGES project http://www.urbanrural.net/index.php/ur:home

Available files

Contact details

City of Turku (FIN)
Christina Hovi
e-mail: christina.hovi(at)turku.fi

Mr. Lauri Hooli
Project coordinator
Mob. +358 40 764 0683

Ms. Maija Rusanen
Communication coordinator
Mob. +358 44 9075994